This policy has been developed to address the role of volunteers within the Broughton poverty intervention project (pip) and to highlight the role they play in reducing deprivation.
Aims and principles
Pip is strongly committed to involving local people within their work. Local people have a valuable part to play in supporting the community and therefore will be encouraged to get involved and develop the skills they need in order to benefit them in paid employment.Volunteers will not replace paid staff but their input will enable us to provide a better quality of service through the diversity, skills and experience that volunteers bring. The organisation will treat volunteers fairly and equally
Volunteers will contribute to the organisation by
- Supporting paid members of staff
- Bring a diverse range of skills and talent to Broughton pip
Statement of intent
“A volunteer is someone who contributes their time, skills and experience to an organisation for free”
A volunteer can expect
- A potential life changing experience
- Clear information about their role within pip
- Never to undertake something they feel uncomfortable with
- Training and recognised qualification opportunities
- A safe working environment supported by staff
- Support on a weekly basis
- To be treated with respect
- To develop the following skills
- Interpersonal communication
- Cooperation and teamwork
- Self-esteem/confidence building
- Record keeping
- Community development/engagement
- Project development
Recruitment and selection
The recruitment and selection process is structured but informal.
- We will advertise for volunteers through the Do-it website, the opportunity will also be promoted through the Volunteer Centre Salford brokerage service. Contour magazine , local media and local organisations.
- Information packs with information about the organisation, the application form and role description
- All potential volunteers will be given an application form or where appropriate invited in for an informal chat and then given an application form.
- Potential volunteers will be offered an informal interview which will include meeting the staff and other volunteers.
- Volunteers will be selected broadly to match their skills, motivation and availability with the requirements of the organisation.
- Volunteers will be expected to undergo a CRB check if the role requires one and complete a 12 week trial period.
- Volunteers will be asked to provide 2 references where possible. These may be from a friend or acquaintance but not a family member. If a person has genuine difficulty in finding references flexibility will be given in these cases.
- Unsuccessful applicants. If Broughton pip feels that a volunteer does not broadly match the organisations needs then the volunteer will have the opportunity to discuss why they have not been selected.
There is a range of voluntary work within pip. All tasks will be negotiated through pips volunteer coordinator and will be documented in the volunteer portfolio. All volunteering will usually be undertaken within pip controlled projects although occasionally time limited community placements may be organised for selected volunteer participants.pip projects that volunteers may volunteer in may include the following
- Community research
- Community organisers
- Community forums
- Signposting activities
- Support services,(luncheon clubs, food bank,)
Every effort will be made to link volunteers aspirations, expectations and development goals with the appropriate volunteering opportunity/task.
Volunteers may be placed for a time limited period. (Two hours a week for a maximum of 6 week) within another community organisation or social enterprise.in that occurrence the volunteer is still a pip volunteer and will receive 1;1 support from the pip volunteer coordinator although their “volunteering duties” will be supervised by the host community placement. Each community placement organisation will be responsible for its own policies and procedures and public liability insurance. the relationship between Pip and the community placement will be formalised through a joint compact where the organisation separate and joint responsibilities will be outlined.
Induction and Training
All volunteers will be given an induction on their first day as per the induction checklist which will include meeting all the staff, a tour of the building and made aware of the fire exits, toilets, and given a volunteers handbook.
Volunteers will be given an introduction to Broughton pip policies and procedures and will be given supported training until they are considered confident to carry outthe role themselves. Training relevant to the role will be offered to volunteers who wish to develop their role and where finances are available.
Pip is committed to providing through a thorough induction process, training and learning profile to help volunteers meet the responsibilities of their roles. These individuals’ role descriptions will be developed through one to one sessions with the volunteer coordinator
The volunteer inductions will cover
- Roles and responsibilities
- Health and safety
- Clarification on working practises
- Supervision procedures.
Security and screening
Volunteers will not be able to start their volunteering until references and crb checks have been completed. If the crb discloses any offence a decision will be made by pip as to wither any involvement in the programme is permissible. The safety of residents and group members is paramount.
Support and supervision
The main point of contact for volunteers is the pip volunteer coordinator. Weekly support sessions will take place between volunteers and the coordinator to review, record any progress. Broughton Pip recognises the importance of supporting our volunteers so that they feel valued, motivated and able to develop in their role. Support will be provided in a variety of ways through structured sessions, more informally and on a one to one basis as appropriate.
All volunteers will have a named supervisor who will support them and who they can go to with any questions or queries. All volunteers will have regular supervision meetings to discuss their role and is an opportunity to help the volunteers future development, to give the volunteer feedback and to discuss any issues.
Pip will offer expense reimbursement to all volunteers;all volunteers are encouraged to claim out of pocket expenses. Broughton pip will reimburse travel expenses (car mileage, bicycle allowance, bus fares) and lunch expenses. To claim expenses volunteers will be asked to complete a simple expenses form and provide bus tickets/receipts. Only Expenses agreed in advance with the volunteer coordinator can be claimed.
Health and safety
BROUGHTON PIP recognises and accepts its responsibility for providing a safe and healthy workplace for everyone as detailed in the organisations Health and Safety Policy. A copy of the policy will be given and explained to volunteers as part of the induction process.
The health and safety policy and any related issues will be covered in the volunteer induction. Weekly support sessions will review health and safety risks and provide the opportunity for volunteers to raise any concerns. Volunteers will also be briefed on the risks involved prior to each activity by the member of staff in charge of that activity or session.
Equal opportunities policy
Pips equal opportunity policy applies to the recruitment and management of all volunteers. Therefore volunteering opportunities will be offered to any one regardless of physical ability, mental wellbeing or knowledge of regeneration/poverty issues
Broughton pip is totally committed to the principle of equality of opportunity for all of its service users, staff, volunteers .The organization is opposed to all forms of discrimination on the grounds of colour, race, ethnic or national origin, religion or belief, gender, gender identity, marital status, sexual orientation, disability, age or other unjustifiable discrimination.
We will make adjustments, wherever possible and within our financial resources, to enable full participation.At Broughton pip we recognise that every person is unique and that the differences between people can enrich us and make us more effective in meeting the needs of all our stakeholders We strive to develop an environment that is accessible to everyone.
All volunteers are covered by Broughton pip Employee Liability insurance whilst acting on behalf of the organisation
Volunteers must abide by Broughton pip practice with regards to confidential information about people who use our services. Confidentiality will be discussed at the recruitment interview and all volunteers will be asked to sign a confidentiality form as part of their induction.
- Nothing is to be repeated about a group member or participant during an activity to a third part
- A weekly meeting is the only forum for concerns to be discussed
- Volunteers will not have any responsibility for recording or reviewing personal records
Complaints and disciplinary procedures
The process for dealing with problems and complaints raised by or about volunteers is as follows.
- Meet with volunteer coordinator to discuss the issue
- The cord will then make a report to pip board who will decide whether any further action is required
- If a complaint is made about a volunteer it may involve them being removed from the scheme. There is no appeals process
Finishing Voluntary Work with Broughton pip
When a volunteer decides to leave they will be invited to complete an exit questionnaire discuss and evaluate their volunteering placements and reasons for leaving in private, with an appropriate member of staff, if they wish to do so. This is to enable us to improve our service to volunteers in the future.Broughton pip will provide a detailed reference for all volunteers who request one.